This site uses cookies.

Just so you know, cookies are files saved on your phone, tablet or computer when you visit a website. We use cookies to help provide you with the best possible online experience and to store information about how you use our website, such as the pages you visit.

You can find out more below.

Necessary cookies

When you use this website, your computer will be automatically issued with cookies. These cookies are needed to run our website and keep your details secure and can only be deactivated by changing your browser preferences.

Cookies are small text files that identify your computer to our server. They’re used to:

  • measure how you use the site
  • remember your preferences and personalise your experience as you move around the site

You’ll see a message on the site before we store a cookie on your computer. We don’t use cookies to identify you personally.

Cookies that measure website use

This site issues session cookies, which are used to remember your progress through the pages. These cookies don’t store personal data, and they expire when you close your browser. So that we can improve our website based on user needs, we first need to measure your use of the site. To do this, we use Google Analytics and Hotjar.

Google Analytics

We use Google Analytics software to collect information about how users use our site. Google Analytics issues several cookies, which record:

  • the pages users visit
  • time spent on each page
  • how users got to this site
  • where users click

Read more information about cookies (opens in a new window)

Hotjar cookies

We use Hotjar cookies to create pop-up surveys.

If a Hotjar survey is active, it issues several cookies to make sure:

  • users are only invited to participate once
  • if they answer the survey, they’re not invited again
  • if they opt-out of the survey, they’re not invited again
  • if they minimise the survey, it doesn’t keep popping up

Hotjar tracking software

We use Hotjar software on our website to allow us to collect and analyse site usage.

Hotjar tracks a small number of users’ interactions and collates the results. It doesn’t collect any identifiable user data. We use it to find out about difficulties users are having and to make improvements.

Hotjar records:

  • the average length of time users are on the site
  • the pages they visit
  • the type of devices they use (e.g. mobile, desktop or tablet)
  • where they click, tap and scroll
  • anonymous screen recordings of their sessions